Cable Service Guard

Effective April 9, 2012, Cable One will offer a Wire Maintenance Program to its customers. This program, Service Guard, covers service visits by Cable One technicians to customer’s homes to resolve problems with wiring, equipment connections, or customer education. Service Guard will be complimentary to Cable One’s Elite Customers and will be available to all other customers for $5.00/month. Subscription to Service Guard is completely voluntary.

Also on April 9, 2012, Cable One will begin imposing a charge of $45 on each visit by a Cable One technician in which the fault is found to be the customer’s equipment or use of equipment, or with the customer-owned inside wiring. As always, there will be no charge to the customer should the fault be found with Cable One’s equipment or wiring.

Plan Definitions

Cable Service Guard Plan is an optional monthly inside wiring maintenance plan. Your inside wiring consists of video (TV), voice (Phone) and data lines (Internet) which run from the main connection or Demarcation Point outside your home to a cable device such as a converter, adapter, phone, modem, DVD player or TV.

Coverage

The Plan covers repairs, not installation, which means that telephone, cable, or other applicable outlets in your home must be working after you establish service. We will identify problems with and repair the inside wire in your home and make necessary repairs to cable lines used to deliver video, internet or phone connectivity. As long as you continue to subscribe to and be eligible for our Plan by paying the Cable Service Guard charge on your monthly bill, subject to certain exclusions described below, you will not have to pay the then-current charge for such maintenance and repair.

Terms and Conditions

The Plan only applies to customers that subscribe to Cable One’s video service, high-speed Internet service or phone service. The plan only covers inside wiring associated with Cable One. Specifically, the plan does not cover inside wiring used to deliver the following services: 1) non-standard telephone systems such as PBX or fixed wireless services, 2) video or data transmission services delivered by Direct Broadcast Satellite, Multi-channel Multi-point, CB and, fixed wireless providers and other providers, 3) Digital Subscriber Lines (“DSL”) or similar high-speed data lines or video offering provided by an existing or competitive local exchange carrier. Additional exclusions include, but are not limited to:

Repairs to wiring not professionally installed by a certified installer or modified in such a way that it does not meet accepted industry standards or other applicable codes.
Rewiring after the building is destroyed by fire, flood, earthquake, other catastrophe, or acts of God.
New installations requiring new outlets or jacks.
Damage to the inside wire caused by intentional acts and/or resulting directly or indirectly from alterations to the original installation.
Repair of electrical wiring carrying sufficient power to require a licensed electrician to repair.
Cable or wiring that runs between or among separate buildings or dwelling units, in a multitenant property.
Home security system wiring that is controlled by a master panel and/or is not accessible.
Any customer-owned equipment, such as a TV, DVD player, surround sound, faxes, scanners, game systems, computers, printers, external devices, telephones, etc.
Damage due to abuse or modifications by customer to the installation.

In addition to inside wiring, the plan includes repair and replacement of jumper cables, amps purchased from Cable One, connectors, splitters, and extensions within the Demarcation Point.

The Plan is optional and covers all inside cable wire-related service calls, pursuant to the Plan’s terms, for as long as the customer subscribes to the Plan. The Plan may be cancelled at any time; however, if the Plan is cancelled within 60 days of a service call the customer will be charged the full service rate. The Plan does not cover initial installation or installation of primary or additional Internet or cable outlets or telephone jacks or the move or reconfiguration of existing Internet or cable outlets and telephone jacks. Additional fees may apply for work performed that is not covered by this Plan. The Plan is effective the day the customer orders the Plan. Charges for the Plan may change at any time with at least 30-day prior written notice. The Plan does not cover the repair of wire concealed within a wall. If the repair is not covered under the Plan the customer may: 1) make the repair themselves, 2) hire an outside contractor, or 3) have Cable One perform the repair at its standard billing rate and in accordance to industry installation standards if that service is typically performed by Cable One. The plan does not cover rewiring after a home is destroyed or damaged by fire, flood, earthquake, acts of nature, vandalism, gross negligence or willful damage. Cable One customers residing in multiple dwelling units, such as apartments, condominium or other group facility, please note that under the laws of some states or applicable agreements, landlords and not tenants, may be responsible for repair to and maintenance of some or all inside wiring. The customer must contact their landlord or building manager to determine responsibility. Except as expressly set forth herein, and as permitted by law, Cable One shall not be liable for any damages (including indirect, incidental, punitive or consequential damages of any kind) arising from services performed under this agreement. Cable One makes no warranties, express or implied, under this agreement and specifically disclaims any warranty of merchantability or fitness for a particular purpose. Charges for the Plan can change at any time with at least 30-day prior written notice. Changes to the Terms and Conditions can change at any time. Restrictions apply.

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