Phone Features and Instructions

How do I know when I have messages in voice mail?
Look for a “voice mail waiting” indicator:

  • A red flashing light on your telephone set
  • An intermittent/stutter dial tone when you pick up your receiver

Anonymous Call Rejection - Feature that allows user to block any incoming calls where the party has manually blocked their number.

Activation instructions:
  1. Pick up phone to verify dial tone
  2. Dial *77 to activate or *87 to deactivate
  3. Announcement will state whether feature is active/inactive

Note - This feature will remain on/off until the * code is entered to change the state. It is not on a per call basis.
Note - Anonymous Call Rejection may not block calls that come through as Unknown, Out of Area or Private. It is designed to specifically block calls where the calling party has hit *67 to block their number.

Customer originated trace – If Selective Call Rejection does not effectively block the harassing calls, or if there is no telephone number to block, you can perform a trace which may assist Cable One in locating and blocking the offending number.

  1. Hang up after receiving the offensive call.
  2. Pick up the phone and-listen for dial tone. Press *57 (Rotary phone dial 1157).
    • You will hear an announcement describing Call Trace feature.
  3. Press 1 to proceed with trace.
    • Listen for confirmation that call has been traced. The recorded voice will indicate whether the call was “successfully traced” or “out of the area”.
    • The recorded voice will advise "please contact your operating company for further assistance".
  4. Once trace is complete, hang up the phone.
  5. Write down the date and time.
  6. Once you have completed the trace, please contact our Solutions Center at 1-877-MY-CABLE (877-692-2253). Please let them know that you performed a customer originated trace, and have the following information ready for them:
    • Your CableOne phone number or account number
    • The date and time for each nuisance call
    • The telephone number (if shown on Caller ID)
    • Description of harassing call. (ex. heavy breathing, hanging up, laughing, etc.)
    • Did you do a *57 trace after each call?

Note - Anonymous Call Rejection may not block calls that come through as Unknown, Out of Area or Private. It is designed to specifically block calls where the calling party has hit *67 to block their number.

Call Forwarding - Allows user to forward their home number to ring at another location.

Activation instructions:
  1. Pick up phone to verify dial tone
  2. Dial *72
  3. Verify confirmation dial tone received
  4. Dial telephone number calls are being forwarded to as you would normally dial it ( Include 1 for long distance numbers, etc. )
  5. Verify confirmation dial tone received
  6. Hang up
  7. When calling party dials home number, it will ring once and then forward to number programmed.

Note - To deactivate feature, follow steps 1 - 3 but use *73 instead.

Call Waiting - Allows user to be notified of an incoming call when they are on the phone. Feature is on by default and should be active - no manual intervention needed.

Note - Feature can be removed from line for all calls via web portal OR feature can be turned off on a per call basis by going off hook and dialing *70.

Automatic Recall - Allows user to dial back the number of the last call received.

Activation instructions:
  1. Pick up phone to verify dial tone
  2. Dial *69
  3. The system will advise you of the last number that called and will give you the option to call them back.

Note - *69 will dial the last number that called you. If that person is busy or the line is in use, you will receive an announcement that you will be informed when the line is free. When the line is free, your phone will ring and automatically connect you to the caller.

3-Way Calling - Allows user to place 3-way call

Activation instructions:
  1. When on call with original caller, hit Flash
  2. You will receive secondary dial tone
  3. Dial telephone number you want to call
  4. When call is answered, hit Flash again
  5. This should conference in all callers

Note - In cases where phones do not have Flash buttons, the "Flash" effect can be created by quickly depressing and releasing the receiver switch hook.

900 Blocking - By default all 900 numbers are blocked.

Voicemail - Voicemail & Caller ID available for an additional $7.00 per month.

Activation instructions:
  1. From home phone - dial *55
  2. Enter default password ( the last four digits of the customer phone number) and then #
  3. System will start mini-tutorial and require the following:
    • Change password ( password must be between 4 - 19 digits )
    • Record name
    • Record personal greeting

How to check messages:

To check message from home:
  1. Dial *55
  2. Enter password and press #
To check messages away from phone via home number:
  1. Dial home number
  2. When voicemail greeting starts playing, press *
  3. Enter password and press #
All methods of checking messages will lead to an identical Main Menu ( as shown below ):
  • Review new messages - press 1
  • Record new message - press 2
  • Review other messages - press 3
  • Change personal options - press 4

Caller ID - Feature that displays incoming party's name and/or number. Feature is on by default and should be active - no manual intervention needed.

Note - Customers will need a Caller ID phone or a stand alone Caller ID box.

Caller ID Blocking Per Call - Feature that allows user to block their name and number from being displayed at the other end.

Activation instructions:
  1. Pick up phone to verify dial tone
  2. Dial *67
  3. Verify confirmation dial tone received
  4. Dial telephone number as you normally would

Note - This feature works on a per call basis. Once the call is disconnected, you will need to repeat steps 1-4 for any additional calls. Feature can also be activated via web portal.